Q. How does Encore Hospitality have such great access to sold out tickets?

A. Encore was established in 2000 by Ashley Herman and John Wales along with eminent shareholders from the world of business and theatre to fulfil the need for a specialist ticketing company focused on delivering a full service to third parties in the travel industry, group organisers and online distributors. In June 2011 Encore Tickets Group acquired West End Theatre Bookings from Holidaybreak PLC in a deal worth over £10m. The combined entity has 120 staff in offices in Holborn, plus 10 shops in Central London and sells over 2.5 million theatre tickets annually, as well as hundreds of thousands of restaurant covers, attraction tickets, exhibitions and hotel breaks.

Encore Tickets works closely and tactically with theatre proprietors and producers and is a fully bonded ticketing agency. We are full members of both The Society of Ticket Agents and Retailers and the Ticket Agents Association and fully abide by the rules and regulations as laid out by these governing bodies.

Encore Tickets is also a member of various trade associations, striving to make booking theatre tickets simple for their members, offering the widest distribution of any ticket company and resulting in increased sales and profile of West End Theatre.


Q - How far in advance should I reserve my tickets?

A - We advise that you make you reservation 4 months in advance of a performance if you are booking for a musical and 3 months in advance for plays. Please bear in mind that this is just a guideline, as popular shows will sell out much soon than longer running shows. It is always advisable to book as far in advance as possible to guarantee the tickets you want.


Q - How do I pay?

A - Once you have reserved your tickets with one of our groups team members, you will be provided with full details including seat numbers and a booking reference. You can cancel your reservation at any time prior to your pay by date with no financial penalties. At the point in the booking process, School groups will receive a pro-forma invoice automatically by post.

Once you have confirmed your booking, payment is made directly over the phone by debit or credit card. Group bookings can be invoiced - please enquire at time of booking. Invoiced bookings can be paid by cheque or credit card.

Individuals booking online will need to pay via debit or credit card at time of booking.


Q - What do I do if I miss the payment deadline on my invoice?

A - All tickets will be automatically released back to the box office as soon as the deadline passes. If you are unable to pay for your tickets by the deadline given, please contact the groups department and they will attempt to get an extension for you. After the deadline, you always have the option of making a new booking or requesting whether your original tickets are still available but there is no guarantee that we can fulfil your request.

Q - What if I am unable to use my tickets?

A - Tickets are sold on a no refund no exchange basis but please contact Encore Tickets through the contact form if you are unable to use your tickets as sometimes Encore may be able to put the tickets on re-sale. Please note if Encore are able to try and re-sell the tickets, the original tickets will need to be returned to Encore's Offices and Encore will only be able to give you a refund less booking fee if a resale occurs


Q. Can children attend?

A. Depending on the show there may be age restrictions however most West End productions accept children from 5 years old.


Q. What packages are available?

A. We have various packages available dependant on which theatre we can offer standard dinner and show package to full in house VIP packages with private room, champagne receptions and canapes or a 3 course meal in the theatre itself. Down to a stand along ticket.


Q Can official show merchandise be included?

A. Yes depending on show we can offer programmes, souvenir brochures and official show merchandise


Q. What catering options are there?

A. In most of the theatre we can offer a drinks and canape’s package and with some we can offer canapes and in theatre fine dining


Q. What time do shows start & finish?

A. Most west end productions have a 19:30  start time with a 20 interval and tend to last between 2.5-3 hours. All show times for the show you have selected will be confirmed as part of the confirmation process


Q - Is there a dress code for West End Theatres?

A - There is no strict dress code for any of the theatres in London. Smart/Casual is fine, unless otherwise advised.


Q. What locations are shows in?

A. We work with most of the West End productions, some regional tours and national events


Q. What attractions can you book with a show?

A. We have various London attractions that you can book with your theatre experience  from river cruises, bus tours, historic royal palaces, Museum and galleries, Madame Tussauds, the view at the shard, Coca Cola London Eye and May more.


Q. What restaurants do you work with?

A. We work with over 80 restaurants in the central London area. We select our restaurant based on the quality of food and service and also on the close proximity to the theatres For more details please email.


Q. That budget is required for a theatre based event?

A. Price varies dependant on many variables. For a quote please email or call with show, date and package requirements and we will get back to you with a price same day.


Q. What accommodation options can you offer?

A. We have partnered up with several hotels with a wide range of star levels and in various locations across London. 


Q. When will I receive my tickets?

A. If you have requested for you tickets to be posted out to you this will be done 2 week prior to performance. Tickets can also be confirmed for collection at box office on the day of the performance.


Q - What is a 'matinee' performance?

A - A matinee is the early afternoon performance, though a few theatres have a late matinee at around 5pm. Most theatres have a mid-week matinee and a Saturday matinee.


Q - What happens if I am late for a performance?

A - You may be asked to wait until a suitable break before the theatre staff will admit you to the auditorium; however, the theatre reserves the right to not admit latecomers.